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Commonly Asked Questions

THE INFO YOU’RE AFTER

What are the payment options?

We currently accept both PayPal and credit card payments! You do not need a PayPal account to pay.

What is your return policy?

- Faulty Item Received

If you receive a faulty item, just send us a picture of it to support@zinggenie.com along with your order number, we'll send you a free reshipment. We will pick up the product in case of pan India orders. Once we get the shipment we will process replacement

- Wrong size received

If you've received the wrong size, please check the order you placed with us. We've seen in most of the cases that the wrong size if selected by our customers when they place the order. In cases like those, please contact support so that we can guide with the process of exchanges in this case.

If you ordered the right size, but still got the wrong one, we'll be more than happy to send you a free reshipment :) Just let us know with a picture of it and we'll be there to get it done for you.

I ordered by mistake/I'm no longer interested

The orders can't be cancelled after 24 hours of placing them. Because we usually ship them within 48 hours of receiving the order.

Do you offer gift cards?

Yes we do offer gift cards from time to time to our customers

-May I get a tracking number?

Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: support@zinggenie.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.  

Where can I track my order?

Orders can be tracked here by entering the right order details and email address.